Get in touch
Real email, real replies. We aim to respond within 1–3 business days.
Last updated: June 26, 2026
Email us
The fastest way to reach Zombie Arcade is by email. One human reads and answers every message.
General questions
Feedback, feature requests, or a friendly hello — anything that isn't a bug.
Email →Response times
- Bug reports — usually within 24 hours; critical bugs same-day.
- Purchase help — within 1 business day so we can investigate with Stripe.
- Privacy / data requests — within 7 days per our Privacy Policy.
- Everything else — 1–3 business days.
Before you email — quick answers
Can I get a refund for a VIP purchase?
All sales are final in general, but if you were charged in error or the service failed to deliver, email us within 14 days and we'll investigate. See our Terms of Service for details.
How do I delete my account?
Email us from the address associated with your Google account and ask for account deletion. We'll confirm and wipe everything within 7 days.
Can I get my in-game data as a file?
Yes — email us and we'll export your player profile (level, XP, coins, cosmetics, run history) as JSON within 7 days at no cost.
Are you looking for game ideas?
Always. Send us a paragraph describing the game and we'll reply with an honest opinion. No promises we'll build it, but we love hearing what people want.